Why This Rejection Happens
You provided a generic email address (e.g., @gmail.com, @yahoo.com) for the Brand Contact email in your registration. TCR and carriers require a domain-specific email address that matches the website URL provided to verify the brand's legitimacy.
- Website: www.acmepizza.com, Email: acmepizza@gmail.com
- Using an agency email address for the brand contact.
- Typo in the email domain (e.g., @gamil.com).
Root Cause Analysis
Primary Triggers
- The "Free Email" Flag: Using free email providers signals to carriers that the business might be temporary, fraudulent, or a sole proprietorship operating as a corporation.
- Domain Mismatch: If your website is `.io` but your email is `.com`, it may trigger a mismatch error if the domains don't resolve to the same entity.
Email Acceptance Criteria
| Website URL | Accepted Email | Rejected Email |
|---|---|---|
| example.com | name@example.com | name@gmail.com |
| shop.biz | support@shop.biz | shop@yahoo.com |
Step-by-Step Remediation
Create a Domain Email
If you don't have one, go to your domain registrar (GoDaddy, Namecheap, Google Workspace) and create an email alias (e.g., info@yourdomain.com).
Update Brand Profile
Log into your CSP portal. Edit the Brand Contact Information. Replace the Gmail/Yahoo address with your new domain-based email.
Pre-Resubmission Checklist
- The email domain matches my website URL exactly.
- The email address is active and can receive mail.
Fix It Faster
Ensure all brand data aligns.
Related Rejections
Need a Domain Email?
We can set up a professional email alias for your 10DLC registration.
Legal Disclaimer: This guidance provides general information about 10DLC compliance requirements (Code 713). Organizations should consult qualified legal counsel for guidance specific to their messaging programs.
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