Why This Rejection Happens
The submission form was incomplete. You likely left a mandatory field blank, or your CSP's API failed to transmit a specific field (e.g., "Subscriber Help Message" or "Sample Message 2").
Root Cause Analysis
Commonly Missed Fields
- Subscriber Help Message: Often left blank if the user assumes default carrier behavior covers it (it doesn't).
- Subscriber Opt-out Message: The specific response to "STOP" is required.
- Opt-in Keywords: Fields for "START" or "SUBSCRIBE" keywords might be empty.
Step-by-Step Fix
Review All Campaign Fields
Open your campaign for editing. Look for any fields marked with an asterisk (*) that are empty. Fill them in with compliant boilerplate text.
Fill Missing Keywords
Ensure you have entered keywords for Opt-in (START), Opt-out (STOP), and Help (HELP). Even if your platform handles this programmatically, the registry requires you to declare them.
Get It Right the First Time
Use our checklist to ensure no field is left behind.
Comprehensive TCR rejection remediation powered by MyTCRPlus.com
What reviewers check for code 3105
Code 3105 is reported as "Required Fields Missing". Campaign fields are parsed by automated validators before human review. Required fields left blank, emojis or special characters in fields that only accept plain text, and contact fields with spaces or formatting characters fail validation and return the campaign without review.
Where code 3105 comes from
Code 3105 is a campaign review reason code used to report a specific deficiency found during manual campaign vetting. CSPs surface it in the rejection notice alongside any other codes found in the same review, so check for companion codes before resubmitting. It is marked High severity: it blocks approval, but it is fully fixable by correcting the submission and resubmitting.
Contact field formatting
Rejected:
+1 (555) 214 0193
Approved:
+15552140193
Fix and verify before resubmitting
- Fill every required field: description, samples, opt-in workflow, opt-in, opt-out and HELP messages, keywords.
- Remove emojis and decorative characters from campaign text fields.
- Enter phone numbers in E.164 or digits-only format without spaces.
- Enter emails and URLs without leading or trailing spaces.
- Save, re-open the campaign and check that nothing was truncated before resubmitting.
- Resubmit with a note that references code 3105 (Required Fields Missing) and lists each change made.
Sample resubmission note
Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Saltbox Kitchen:
Saltbox Kitchen corrected the deficiency reported as code 3105 (Required Fields Missing). Changes made: fill every required field: description, samples, opt-in workflow, opt-in, opt-out and HELP messages, keywords; remove emojis and decorative characters from campaign text fields; enter phone numbers in E.164 or digits-only format without spaces. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.
Common mistakes that keep code 3105 coming back
- Pasting text from a word processor that adds hidden characters.
- Using emojis in sample messages where the CSP rejects them.
- Leaving optional-looking fields blank that the DCA requires.
Related rejection codes
- Code 6103: Campaign Field Contains Emojis
- Code 6102: Contact Info Contains Spaces
- Code 2131: Verbal Script Missing STOP Instructions
- Code 2128: Opt-in Form Missing HELP Instructions
- Code 2127: Verbal Script Missing STOP Instructions
- Code 2126: Opt-in Form Missing STOP Instructions
Frequently asked questions about code 3105
Can sample messages contain emojis?
Many CSPs allow emojis in samples but not in descriptive fields. If code 3105 appears, remove them from all fields and resubmit.
Why does a space in a phone number matter?
Automated validators expect a strict format; extra characters make the field invalid.